Our goal and policy is to treat our clients as we would treat our families, and to treat our clients’ pets as though they were our own.
Our clients and patients are the heart of our practice and the reason we are here.
At all times our clients and patients will be treated with respect, dignity and compassion.
Being of service to our clients and patients is the definition of our purpose and the mission of our practice.
Family – We are a family. We are committed to treating all our patients with the same love & respect that you give them. We are here for you!
Compassion – We understand how you feel when it comes to your pet. We strive to share the same feeling, emotions, & concerns that you have. We strive to connect with our patients & create a special bond with them. We promise to be non-judgmental & to understand all of our clients.
Communication – With communication comes teamwork. We make sure to efficiently communicate & work as a team so that our hospital runs smoothly to better assist our clients & patients. We strive to build an open relationship with our clients. We want you to be a part of everything that we do when it comes to your pet.
Honesty – We do our best to be up front with our clients. We strive to give you all the information so that it allows you to make an educated decision when it comes to your pet.
Quality – We consider ourselves to maintain a high standard when it comes to pet care. Our commitment to quality means that we continually strive to be among the best in all we do.
Appreciation – We appreciate each & every one of our clients. Without you, we wouldn’t be here.Satisfaction – We want you to feel we did all we could for you & your furry loved one. We make it a goal to make sure you don’t leave with unanswered questions.
Copyright 2013. TLC Pet Hospital. All rights reserved.